Contact Information

📧 Email: info@latestsatnav.co.uk
🏢 Address: LR 20-22 Wenlock Road, London, N1 7GU

Terms & Conditions

Cancellations and Returns

We guarantee your satisfaction with a 30-day money-back guarantee on any faulty goods unless otherwise stated. For returns or exchanges within 30 days of receipt, please contact us through our website for further instructions.

Important Note on SD Cards

If your navigation system does not currently have a working SD card installed, or if your existing SD card is faulty, damaged, unreadable or missing, please contact us before making a purchase.

We do not provide products for trial or diagnostic purposes. Customers are responsible for ensuring that their navigation system is operational and compatible before ordering.

If an incorrect item is purchased, a £10 administration fee will apply for exchanges.

Returns or refunds will not be accepted where a customer purchases an SD card, software package, activation file or update for the purpose of testing a faulty or non-operational navigation system.

Shipping and Delivery Charges

Shipping and delivery charges are non-refundable once an order has been dispatched.

Where a customer selects a premium, express, tracked, special delivery or courier service, the delivery service is considered fulfilled once the order has been shipped.

If a customer orders an incorrect product, provides incorrect vehicle details, VIN information or compatibility information, any shipping costs paid will not be refunded.

Refunds for shipping charges will only be provided where:

If a product arrives damaged during transit, we will provide a replacement item or another suitable resolution at our discretion. Damage caused during shipping does not automatically entitle the customer to a refund of shipping charges.

Where a return is accepted for reasons unrelated to our error, only the product purchase price may be refunded. Original shipping, express delivery, courier, handling charges and any premium delivery upgrades are non-refundable.

Customers are responsible for all return shipping costs unless otherwise agreed in writing.

Return Policy for Navigation Updates and Codes

We specialise in supplying navigation updates, map data, activation files, firmware packages and software solutions.

Non-Returnable Items

The following products are non-returnable and non-refundable once supplied:

Due to the unique, generated and digital nature of these products, they cannot be cancelled, returned or refunded once supplied, delivered, downloaded, issued or activated.

Incorrect VIN Submission

Customers are responsible for supplying the correct VIN and vehicle details at the time of purchase.

If incorrect vehicle information is supplied and a replacement code, file or service is required, an additional purchase may be necessary.

Compatibility

Compatibility remains the responsibility of the customer unless compatibility has been confirmed by us in writing prior to purchase.

Customers are encouraged to verify compatibility before placing an order.

Incorrect ordering based on assumptions, incomplete information or incorrect vehicle details does not constitute grounds for a refund.

Installation, Software Updates and Activation Services

All software packages, activation files, firmware updates, map updates, SD cards and installation procedures supplied by us are thoroughly tested on multiple compatible vehicles and systems before being made available to customers.

Our products are supplied with instructions where applicable and are intended for use only on compatible systems.

It is the customer's responsibility to ensure that all instructions are followed exactly as provided.

Any deviation from the supplied instructions may result in software corruption, system malfunction, loss of functionality or failure of the navigation or multimedia system.

Examples include, but are not limited to:

The customer acknowledges that all installations, software updates, firmware updates, activations, coding procedures, map updates and modifications are performed entirely at their own risk.

Older Vehicle Systems and Age-Related Hardware Failures

Many navigation, multimedia and infotainment systems supported by our products are installed in vehicles that may be 10, 15 or even 20 years old.

While a navigation or multimedia unit may appear to function normally before an update, activation, coding procedure or firmware installation, age-related hardware failures can occur at any time.

These may include failures of:

In some cases, such faults may remain completely undetected during normal day-to-day operation and only become apparent when the system performs intensive tasks such as software updates, firmware installations, map updates, coding procedures, activations or data-writing processes.

As these systems are often many years old, it is impossible to determine the condition of all internal electronic components before an update begins.

Although such failures are uncommon, they can occur regardless of the software, activation files, firmware packages or map updates being used.

The customer acknowledges that any update, activation, coding procedure, firmware installation or map update carries a small but inherent risk of exposing pre-existing hardware faults, age-related component failures, storage device failures or electronic defects that were not previously apparent.

We cannot inspect, test or verify the internal condition of a customer's navigation, multimedia or infotainment unit remotely.

Limitation of Liability

As installations are performed by customers or third parties and not by us personally, we cannot verify whether the installation process was carried out correctly.

For this reason, we accept no liability for:

We also accept no liability for failures caused by:

By purchasing any software, firmware update, activation, navigation update, SD card or digital product from us, the customer acknowledges and accepts full responsibility for the installation process and any consequences arising from incorrect installation, interruption of the installation process or failure to follow the supplied instructions.

No warranty is provided against user error, interrupted installations, power loss, incorrect installation procedures, incompatible vehicle configurations, hidden hardware defects, age-related component failures or pre-existing faults.

Refunds will not be provided for software, activation files, firmware updates, map updates, SD cards or digital products where installation has been attempted, interrupted, completed incorrectly or carried out contrary to the supplied instructions.

Technical support may be provided at our discretion. The provision of technical support, troubleshooting assistance, installation guidance or post-sale advice does not constitute acceptance of liability for any installation, update, activation, coding procedure or modification performed by the customer or any third party.

International Orders

We dispatch orders promptly, typically within 2 business days.

International orders are generally delivered within 5–9 working days, although delivery times may vary depending on destination country, customs procedures and postal services.

We cannot be held responsible for delays caused by customs inspections, courier delays, postal disruptions or events beyond our control.

Disclaimer

We, including our hosting providers, are not responsible for any illegal activities related to this website.

All backup media, software, navigation updates and services supplied by us are intended solely for lawful use.

Users are solely responsible for ensuring compliance with all applicable software licensing laws, copyright laws and local regulations.

All software, map updates, activation files, firmware packages, SD cards and installation media supplied by us are tested prior to release. However, we are not responsible for any damage, software corruption, navigation system failure, MMI failure, infotainment system failure, loss of functionality, dealer diagnostic charges, repair costs, replacement costs, labour charges or any other expenses resulting from customer-performed or third-party installations, updates, activations, modifications or failure to follow supplied instructions.

By purchasing and using our products and services, customers accept full responsibility for verifying compatibility and ensuring that all installation instructions are followed correctly.

Privacy

We respect customer privacy and are committed to protecting personal information.

Customer information is used solely for order processing, customer support and service fulfilment.

Any third parties involved in order fulfilment are prohibited from disclosing customer information to others except where required by law.

We do not sell or share customer information with unrelated third parties.

Final Notes

Customers are advised to review any software licence agreements and any terms provided with original navigation discs, SD cards or software products before creating or using backup copies.

All products and services supplied by us are intended to comply with applicable copyright legislation, including the UK Copyright, Designs and Patents Act 1988 and Section 117 of the United States Copyright Act where applicable.

For further information, clarifications or enquiries regarding navigation services, map updates, firmware updates, activation services and satnav solutions, please contact us via our website or by email.